Professional Support Package
Professional Support Package provides technical support from one of our experts for Free Product.
The item support period
Professional Support Package comes with 15 days period after the date of download/purchase with 01 domain license.
Answering questions about how to use the item
We respond to your general inquiries concerning the item and its use during the item support term. How can I, for instance, make it look like the preview? Such a response can take many different forms, such as pointing you in the direction of a previously published answer.
Answering technical questions about the item (and included third party assets)
During the item support period, we’re available to:
- Answer your specific questions about the features and functionality of the item
- Provide some guidance on the way the item is designed
- Help you with issues related to using the item and getting the most value out of its functionality.
- Answer questions about third party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.
Help with product problems
You can submit bugs and minor item issues to us throughout the item support period, and we will help you with reported bugs. If necessary, we may send you problem patches as part of item support.
What’s not included in item support?
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page.
Extended support service does not include Installation service. Please purchase Installation service separately.
Hosting, server environment, or software
We are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.